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We Know What's Wrong With Your Network

If you are similar to many of the customers that Layer3 has worked with over the last 25 years, you will be busy developing new ways to make technical advances, getting the most out of your systems and networks. You will sometimes find that some of these advances can lead to unexpected operation, underperformance or even failures in the network.

The question you are faced with is, where do you start looking when expected performance or functionality has not been achieved? You will have hard deadlines and fully utilised staff, so your options for resolving issues internally may be limited. Layer3's experience will provide the support you need in quickly finding the issues that can hold network or system performance back. You can be confident that issues will be quickly understood and ways to mitigate or remove blockers that limit performance will be rapidly deployed.

Most underperformance boils down to the following issues:

  • Hardware problems
  • Performance issues
  • Bugs
  • Mis-configurations
  • Protocol issues

Diagnostic Agnostic

In essence, finding your way through the forest of these issues on a very large network with thousands of users and possibly hundreds of servers and services is a big challenge. Even on a small network, high levels of complexity can arise out of a small number of protocols. However, Layer3 will apply a standard and well-proven approach; carefully understanding what the system is supposed to do, checking and measuring what it is or is not doing, referenced against a standard or specification. This is key to analysing a problem. Layer3 will find the reasons why your system is not behaving as expected and then find suitable improvements to remove any issues. It doesn't matter what the actual problem is, the same approach carefully applied by Layer3 will allow you to incrementally improve your systems and networks, whilst still maintaining maximum uptime.

Over the years Layer3 has worked to ensure our customers get the level of performance they need from their networks and systems. This has necessitated working with a broad range of equipment; heterogenous networks where a mixture of manufacturers equipment is the norm. Often the use of equipment from a diverse range of suppliers is a logical approach to gaining function and achieving high levels of performance. These heterogeneous networks are now interoperating with cloud based networks raising complexity still further.

It is always worth looking at what is happening on a network, even one that appears to be functioning well. Very often there will be issues that are worth understanding and dealing with long before they cause a problem to arise. Our holistic approach brings with it a technical team who are flexible, responsive and knowledgeable, always keen to apply our approach and to identify ways to improve your network.

Our Customers Are Similar But Different

Layer3 Systems has always found a fantastic array of customers. They have much in common and yet each is quite unique. We see that you are constantly striving to make the best of everything around you and to do it in a way that makes a real difference to yourselves and others.

This requires hard work and a determination to get a deeper level of understanding than most people seek, this is what allows you to get the most from your resources and technology.

Layer3 often sees customers generate interesting advancements as a matter of course, taking what’s good and reconfiguring it to make it better than ever before. Sometimes this will take you closer to the leading edge than you might think and may expose unexpected problems.

Inevitably this blend of advancement and uniqueness leads to something a bit different from the status quo and comes with all sorts of challenges for which some are ready and others are not.

Companies often discover that the systems and network technology that underpins this approach lets them down. There is something about the silo attitude within the industry that works against the holistic approach that is needed to solve problems. We often see situations where the networking team blames the application software, the application team blames the database system and the database people blame the networks.

The first steps you should apply are:

  • Remove any blame culture or finger pointing that might exist
  • Ensure that symptoms of problems and their impact, as well as who is impacted is carefully recorded and understood
  • Get everyone who is involved working together to determine the best course of action to locate the root cause of a problem

Layer3 can provide a means to support advanced use of technology, even when larger suppliers and manufacturers are unable to support your concept and designs.

If It Breaks, We Can Help Find All The Pieces

As an organisation you can always rely upon Layer3 to help drive the way forward. When you get to the point where you need some spare brain power to understand what is and isn't going on you can turn to Layer3 Systems.

If you have a problem, uncertainties or a lack of performance from your systems or networks, come and talk to us, Layer3 can help! Call 0203 805 7795 or email This email address is being protected from spambots. You need JavaScript enabled to view it. and talk directly to one of the Layer3 Systems team.

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